Client Support Analyst Apply now

Bristol, UK

Position: Client Support Analyst
Location: Bristol Office
Job type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: £16,000 rising to £18,000 after passing probation

About Apak Group:

Apak Group has grown from one software developer’s kitchen table into a global brand. We develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. Our team is an eclectic mix of developers, creatives, analysts, strategists and technicians. Our employees come from a variety of backgrounds; from those with years of industry experience to graduates looking to start their careers in a dynamic and innovative marketplace.

About the role:

We are looking for a determined and aspiring new member to join our second line support team, providing incident management and helpdesk support to our clients, as we continue to grow globally. Reporting to one of our Client Support Team Leaders, you will be given training and continued support to achieve your personal career goals and individual ambitions.

As an entry level Client Support Analyst, you will be responsible for all aspects of incident management from initial investigation through to coordinating with relevant teams to ensure changes and updates are provided. Effective communication with both clients and internal stakeholders is an essential part of this role.

The working hours for this role are shift based and after an initial training period will be covering one of two static shifts between the hours of 7am to 7pm on a Monday to Friday basis.

About you:

This is an exciting opportunity to work within a company that has been established for 35 years in the software development industry, where we can help you grow professionally and gain both valued knowledge and experience.

  • Excellent interpersonal skills.
  • Attention to detail.
  • Logical and analytical.
  • Ability to plan and prioritise.
  • Strong customer service ethics.
  • Proactive and self-motivated.
  • Works well in a team setting.
  • Excellent written communication / documentation skills.


  • Understanding of the incident management process.
  • Experience in using an incident management tool (JIRA, ALM).
  • Strong technical awareness, e.g. configuration setup, file processing etc.

You may have experience of the following: Software Support Analyst, Helpdesk Technician, Desktop Support, 1st Line, First Line, Application Support, etc.

All applicants must have the right to work in the United Kingdom without restrictions. Proof of eligibility will be required at interview stage.

See the full list of our current employment opportunities here.

Apply now