Client Support Analyst Apply now

Bristol, UK

Apak Group, a Sopra Banking Software company, are a global software company based in Yate, situated approximately 10 miles outside of Central Bristol. Apak offers its employees the chance to work on global financial products that are supported by the most exceptional minds in the industry.

The Company:
Established over 40 years ago at a kitchen table by one man, and from there we have expanded into a global company with 250 employees. In 2018 Apak were bought by Sopra Banking Software, a global financial software company who have over 4,500 employees in locations around the globe. Apak Group and Sopra Banking Software invest in staff to ensure they are able to achieve their goals and develop professionally. We pride ourselves on the great care we take with clients and employees alike.

The Position:
Client Support Analyst to join our Client Support Team.

About the Role:
We are looking for a determined and aspiring new member to join our Client Support Team, providing incident management and helpdesk support to our clients, as we continue to grow globally. You will be responsible for all aspects of incident management from initial investigation through to coordinating with relevant teams to ensure changes and updates are provided.

Salary: £18,000


  • Pension Scheme
  • 25 days holiday + bank holidays
  • Structured in-house training & tailored personal development plan
  • Events and social activities
  • Innovative office space with breakout areas and games room

Role Requirements:

  • Effective communication with both clients and internal stakeholders is an essential
  • Excellent interpersonal skills
  • Attention to detail
  • Logical and analytical
  • Ability to plan and prioritise
  • Strong customer service ethics
  • Proactive and self-motivated
  • Works well within a team
  • Excellent written communication / documentation skills
  • Understanding of the incident management process
  • Knowledge of incident management tools such as, JIRA / ALM
  • Strong technical awareness, e.g. configuration setup, file processing etc

Why Should You Apply?

  • Great benefits
  • Flexible working hours
  • On-the-job training

See the full list of our current employment opportunities here.

Apply now