Client Relationship Manager Apply now

Bristol, UK

Position: Client Relationship Manager
Location: Bristol Office
Job type: Full Time, Permanent
Hours: 37.5 hours per week
Salary: Circa £25,000
Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment including breakout areas, a games room, innovative new office space and free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical Insurance with BUPA & Healthshield; 25 days annual leave + 8 days bank holidays.

About Apak Group:

Apak Group has grown from one software developer’s kitchen table into a global brand. We develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. Our team is an eclectic mix of developers, creatives, analysts, strategists and technicians. Our employees come from a variety of backgrounds; from those with years of industry experience to graduates looking to start their careers in a dynamic and innovative marketplace.

About the role:

The IT Client Relationship Manager acts as a primary business contact for all clients; finding out what information, products, services or IT solutions the customer requires to meet their business needs, and translating their interests internally with production, development and technical teams.

In this role, you will be responsible for ensuring customer success and helping the company meet current and future customer needs. You will maximise sales opportunities with existing customers, and assist in the sales process where necessary.

The successful candidate will be responsible for providing clear, accurate and relevant information to our technical/project teams so will have excellent interpersonal skills, be able to communicate at all levels, be a strong negotiator and have the ability to take the lead. You will need to be flexible as there may be travel involved. Experience working within the IT or financial services industry is essential to support our clients and deliver IT solutions.

With this exciting opening to work with an established and ambitious company, you’ll develop more experience and a greater understanding of the IT industry. We also provide an excellent benefits package.

About you:

Essential:

  • Customer focused, striving for high customer satisfaction
  • Client management experience
  • A good understanding and appreciation of technical development
  • Excellent interpersonal skills, able to communicate with a wide range of people and manage relationships with clients
  • Demonstration of good collaboration skills 
  • Ability to explain complex information in simple terms
  • Well organised and good time management
  • Ability to plan and prioritise
  • Take ownership and control work
  • Work well within a team
  • Ability to travel within the UK and overseas with a UK driving licence.

Desirable:

  • Previous IT management experience

All applicants must have the right to work in the United Kingdom without restrictions. Proof of eligibility will be required at interview stage. 

See the full list of our current employment opportunities here.

Apply now